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Now, more than ever, there is an overwhelming need for loans and financial products in the Nigerian market. This is evident in the increase in loan applications from individuals and small businesses since lockdown restrictions began. But with most loan providers operating offline, it proved difficult for some customers to apply for this financial service. Still relying significantly on offline lead generation, in-person meetings, and paper applications, offline methods played a big part in deciding the fates of these businesses during the lockdown. Advertisement Besides that, another problem exists. Not all SMEs and individuals who succeeded in getting loans via the available online lenders had a smooth process. How so? Because despite the increase in loan applications this period, reports on predatory lending increased too. But this isn’t particularly new as predatory lending always reared its ugly head even before the pandemic. During his time as a process analyst at UBA